Refund policy

Return & Refund Policy

Last Updated: July 4, 2026

Our Commitment to You

We stand behind every product we sell. If something arrives damaged, defective, or incorrect, we'll make it right — no hassle, no runaround. That's our promise.

Print-on-Demand Items (Apparel, Accessories, Mugs, etc.)

Because our products are custom-made to order, we are unable to accept returns or exchanges for:

Buyer's remorse or change of mind
Incorrect size ordered (please refer to our size guide before purchasing)
Minor variations in color due to screen display differences

We absolutely will replace or refund items that are:

Defective in print quality
Damaged during shipping
Incorrectly made (wrong item, wrong design, wrong size sent by our supplier)

To qualify, you must contact us within 30 days of delivery with:

Your order number
A clear photo of the issue

We'll review and respond within 2 business days.

Non-Custom Items (Flags, Stickers, Decals, etc.)

Returns accepted within 30 days of delivery
Item must be unused and in original condition
Customer is responsible for return shipping unless the item was damaged or incorrect
Refund issued to original payment method within 5–7 business days of receiving the return

Order Cancellations

Orders can be cancelled within 24 hours of purchase for a full refund. After 24 hours, production has likely already begun and cancellations may not be possible.

Damaged or Lost Shipments

If your package arrives damaged or is confirmed lost by the carrier, contact us at support@america1stoutfitters.com and we'll ship a replacement or issue a full refund at no cost to you.